6 Useful Chatbots Businesses Can Implement to Streamline Communications

According to a recent census, over 67% of consumers worldwide have used a chatbot for customer support. With the growing trend of AI-enabled chatbots, 2020 will be experiencing about 85% interactions carried out without human agents. For businesses, chatbots can save up to 30% in customer support cost and speed up response times with automation thus increasing their ROI and YOY growth.

So, without further ado, let’s get down to the most effective types of chatbots businesses can implement to ensure automation at scale.

1. Welcome Bot

Since every customer wants to receive a warm welcome when considering putting trust in a business, it’s important for brands to take this seriously. Utilizing valuable human resources on repetitive tasks such as greeting the customer wouldn’t be smart so therefore businesses can implement a chatbot solution to do the job. To cater people that simply want basic information from your company, putting in place a welcome bot would be a viable solution.  

2. After hour bot

Regardless of whether you have the best agents, they are eventually humans, they may get sick, get stuck in traffic, need a holiday and have personal things to look into from time to time. Even if you do enable your agents to work at full capacity and cover support 24⁄7, there’s always a risk that your company will stop addressing queries because of unforeseen reasons.

To attend your clients in all situations, implementing after-hour bots will not only inform about the absence of agents but would also collect and address queries without human intervention.

Also Read: -  8 Best Chatbot Examples to Help Businesses Augment Customer Experience

3. Lead Generation Bot

With lead generation bots, you can implement sequential questions that are smartly crafted to capture important details. Saving you time and resources for talking to a visitor, your bot can probe and qualify them as a lead. Chatbots can collect names, contact details, product preferences and messages to allow your sales team to directly connect with them for offering services or products.

Using bots is better than implementing forms as it allows the visitors to interact in a more humanely manner while convincing them to leave their personal details for future correspondence. Bots can act as virtual shopping assistants for your customers and can help cut down the noise, allowing only valid customers to engage with human agents.

4. Survey Bot

Online surveys have been around for quite a while now. They enable brands to look more deeply into customer preferences. These bots can serve to collect feedback thus empowering business with more data to further amplify their experience. Since people are less prone to interact with straight forward surveys, bots can help in capturing responses in a more conversational manner. While developing such bots, key focus should be on constructing the story using rich media to grab attention and lure them to engage. 

Also Read: - The History Timeline of AI Chatbots: Before, Now & Beyond

5. Appointment Bot

These bots can benefit a wide array of industries ranging from medical centers, restaurants, salons, travel agencies and more where appointments are a big part of daily routine.  Since customers need to make appointments at different times of the day and they hate waiting, you can have a chatbot implemented to cater their needs regardless of your operational hours or human availability.

6. Competition Bot

Chatbots can help you fulfill your business goals by allowing users to participate in fun competitions where you can offer discounts or special bonuses to lucky winners. This will enable your business to not only attract but engage and convert more often.

Improve Customer Experience with Dubai’s Top Chatbot Development Company

If you’re struggling to provide quick, helpful, deep human-like conversational experiences to your customers then our digital agency can help you increase customer satisfaction. Enabling you to automate and streamline communication concerns at scale, our AI-powered chatbot solutions help you save expensive manpower. Our custom chatbot development services focus on serving each client’s needs individually. To schedule a free consultation session, connect with us today!